Enterprise-Grade Managed Service Provider for Mission-Critical Applications

End-to-end application management and production support from a trusted Managed Service Provider — delivering uptime, stability, and seamless performance across all environments.

Scotiabank, World Bank Group, American Express, JP Morgan & Chase, Morgan Stanley and Apple –  a few of the leading organizations our team members’ supported in the last decade.

Technical support team working together to deliver global managed IT services for small and medium businesses

Globally Managed IT Support Services for Growing SMBs

Helping small and medium businesses stay reliable, scalable, and future-ready through robust applications and seamless operations without breaking the bank.

Customized Support Packages

Tailored engagement models designed around each client’s technology stack, SLA needs, and budget — ensuring you get exactly the level of support your production systems demand.

24/7 Onsite & Offshore Support

Round-the-clock coverage through globally distributed teams, ensuring seamless production monitoring and rapid issue resolution anytime, anywhere.

Managed Application Services

Streamline and stabilize your digital ecosystem with our end-to-end Managed Application Services. Our team enhances operational efficiency through disciplined production operations, rapid issue resolution, and continuous improvement. From proactive monitoring to full-cycle support and optimization, we help businesses ensure uptime, reliability, and peak application performance.

Application Support

  • UAT & Production Support
  • Incident & Problem Management
  • Root Cause Analysis & Bug Fixes
  • BCP & Disaster Recovery Support

Production Operations

  • CI/CD Pipeline Management
  • Release & Code Deployment Co-ordination
  • Code Migration & Version Control
  • Performance & Network Monitoring

Application development

  • Architecture & Technical Design
  • Web & Mobile Application Development
  • Testing & Automation
  • Database Design & Optimization

Project Management

  • Project Planning & Scheduling
  • End-to-End Project Delivery
  • Agile & Scrum Implementation
  • Risk & Issue Management
  • Change Management
  • Jira & Workflow Management
  • Progress Tracking & Delivery

Technology should never slow a business down. That’s why we built Prodaxion — to deliver application support and development that’s fast, reliable, and aligned with your business goals. Because when your systems run flawlessly, your business moves forward.

Real-time application performance dashboard showing system health and uptime managed by Prodaxion’s support team.

 

Global Enterprise Production Support Expertise

At Prodaxion, our team members’ bring decades of enterprise application support and production monitoring experience gained from working with some of the world’s leading financial and technology institutions. Our team specializes in root cause analysis (RCA), incident resolution, and application reliability engineering — ensuring mission-critical systems run seamlessly 24×7.

Our engineers supported multiple financial applications for Scotiabank, including credit card systems, small business lending, and adjudication platforms. We optimized production environments handling millions of secure transactions, strengthening our expertise in banking technology operations, performance tuning, and continuous service availability.

Experience with American Express provided deep exposure to global payments infrastructure and transaction integrity systems. Our team supported critical application layers responsible for real-time processing, customer data management, and platform stability — developing strong knowledge of high-availability systems and financial application support.

Working on the World Bank Group’s advisory platform allowed our team to contribute to scalable data systems used in global development and policy advisory services. We focused on system stability, data governance, and application performance monitoring, ensuring reliable digital access to critical information across continents.

At JP Morgan Chase, we supported post-trade connectivity and reconciliation systems essential for financial market operations. Our expertise included issue triage, data flow analysis, and production incident management, ensuring operational continuity between trading and settlement platforms.

Supporting Morgan Stanley’s trade confirmation systems, our engineers gained deep experience in electronic trading application support, real-time data validation, and trade lifecycle monitoring — essential for reducing downtime and maintaining operational accuracy.

Our experience with Apple’s financial analytics systems involved supporting tools that manage product cost forecasting, data accuracy, and cost modeling performance. This exposure helped us refine our capabilities in data-driven forecasting, system optimization, and financial application reliability.

Provided application and production support for a global retail order management system that handled high-volume tag and label orders for enterprise clients. Responsibilities included resolving order processing issues, automating EDI file uploads, and ensuring synchronization between the core application and third-party logistics and billing systems. Implemented a file conversion and notification module to streamline client-specific bulk order processing. The work focused on system reliability, performance optimization, and seamless integration across platforms — strengthening production stability and user experience.

Provided application and production support for a large-scale loan origination and processing platform used by a leading Middle Eastern bank. The system automated end-to-end loan workflows — from customer application intake to approval, disbursement, and integration with core banking modules. Responsibilities included incident management, workflow troubleshooting, and performance optimization of backend services. Implemented process improvements for faster decisioning, reduced manual intervention, and enhanced system stability. The engagement focused on automation reliability, compliance accuracy, and seamless system integration across multiple financial channels.

Ready to Strengthen Your Production Systems?

Your production environment is the backbone of your business, and it deserves expert care. Our Production Operations team ensures your systems run smoothly, securely, and without interruption—no matter the scale or complexity. With proactive monitoring, rapid incident response, stable release management, and continuous performance optimization, we keep your applications resilient and your operations predictable. Whether you’re growing, modernizing, or stabilizing, we provide the expertise and reliability needed to keep your production systems strong and always ready for business.

Why Prodaxion?

Proactive Monitoring

Stay ahead of issues with real-time system visibility and performance insights. Problems are detected early so your production environment remains stable and predictable.

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Reliable Incident Response

Fast, coordinated action to restore services with minimal disruption. We manage incidents end-to-end to protect uptime and user experience.

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Optimized Release Management

Streamlined deployments and version control ensure smooth releases without surprises. Every update is tested, validated, and delivered with confidence.

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Continuous Performance Tuning

Improve speed, scalability, and resource efficiency through ongoing analysis and fine-tuning. Your systems stay optimized as your business grows.

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IT team working together to deliver reliable application support and development services.
Robotic hand touching interconnected digital nodes representing AI-augmented services and intelligent automation.

 AI-Augmented Application Support for Next-Gen Production Stability

Prodaxion’s new SmartOps service blends traditional production support with AI-based insights. From root cause prediction to automated health checks, SmartOps helps clients achieve stability with intelligence, not just manpower. It ensures issues are caught earlier, resolved faster, and prevented more consistently than with manual support alone.

Managed Service Provider Insights

Focus on Growth. We Handle the Rest.

Let our experts handle the uptime, performance, and support — so your team can stay focused on business.